100 day return policy

It is important to us that you are satisfied with your purchase! We offer a 100 day free return policy. If the product or products you have ordered do not turn out to be your liking, you can return part or all of the shipment back to us. Please note that the product must be unused and in the condition in which it was received. In addition, the product packaging must be in the same condition as at the time of receipt. Orders shipped abroad will take care of the return method and return costs the customer himself.


You can return orders received via Posti with the agreement ID and Matkahuolto's shipments with the activation code. Send us an email to customerservice@pandoras.fi or contact us customer service page form and indicate that you wish to make a return and we will send you return instructions.

If you return the product in the same package in which you received it, please remove the previous labels with barcodes from the package.

When returning an order, include your order number, name and contact information. Also return the shipping list that came with the original shipment. Return policy you can read more about what the return conditions are in different situations.

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