Valid from 1.1.2021.

  1. Terms of Service
  2. Catalog
  3. Ordering and customer information
  4. Paymenthdot
  5. Order and payment confirmation
  6. Delivery methods and costs
  7. Return policy
  8. Broken shipments or incorrect / defective product on delivery
  9. Cookies
  10. Terms and conditions for regular customers

1. General Terms and Conditions

Pandoras.fi is Firstbuy Oy's (Business ID: 3104063 8) marketplace. Firstbuy Oy is hereinafter referred to as Pandoras.fi. These delivery terms apply in the commercial relationship between Pandoras.fi and its customers. Pandoras.fi has the right to update these delivery terms without prior notice. Orders are subject to the delivery terms valid at the time of ordering, which are available on Pandoras.fi's website. 

Pandoras.fi is not liable for damage caused by force majeure. Force majeure is considered to be an unforeseeable circumstance or change in circumstances that is beyond Pandoras.fi's control. Pandoras.fi is obliged to notify the customer of force majeure without delay.


2. E-commerce

Pandoras.fi (Business ID: 3104063 8) sells products to adult individuals throughout Finland, with the exception of Åland. By accepting these terms, the customer declares that he is 18 years of age or older. Product prices include VAT. We reserve the right to change prices and delivery costs.


3. Ordering and customer information

The products are ordered on the e-commerce website by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. When placing an order, the customer is obliged to provide his complete contact information, which includes at least the name, address, telephone number and e-mail address.

Customer information is stored in Pandoras.fi's customer register, where the information is used to maintain the customer relationship and deliver the delivery. Only our staff and our readers have access to customer and order information to the extent they need it. Pandoras.fi also has the right to process and use the information in the register for justified uses, such as directing Pandoras.fi's marketing, advertising and direct marketing in accordance with the Personal Data Act (523/99). All information is password protected. At no point do we ask or store our customers' credit card information in our online store, even momentarily, but they are transferred directly to the credit card organization via an SSL-encrypted connection. Complies with the Privacy Regulation Privacy statement.

4. Terms of payment

Paytrail Oyj (2122839-7) acts as a payment broker and payment service provider in cooperation with Finnish banks and credit institutions.

Klarna AB is another provider of payment services and a payment service provider. Through the Klarna service, you can pay by invoice or installment.

Klarna's payment methods

You can now shop with us and pay flexibly with Klarna when it suits you best.

  • Pay Later - Invoice: Try it first, pay later. This means that you get the products you ordered first to your home and only then decide whether you want to keep them or not. You only pay for the products you choose to keep. Klarna offers a 14-day free payment period with the 'pay later' payment method. The terms of the Klarna invoice are available here.
  • Split payments - installment payment: Sometimes when making bigger purchases, it’s good to be able to spread the cost over months. With Klarna, you can place an order now and split your payments. You can pay for your purchase flexibly in monthly installments of at least 1/24 of the amount of the debt (however, always at least € 5,00 including interest on the remaining debt).
  • Campaign Invoice: if your purchase has been offered the option of an extended payment period of 1-3 months for a start-up fee (e.g. "Buy now, pay in February"), you can pay for the purchase according to the terms of the promotional invoice.
  • You can find the breakdown fees and campaign invoice terms from here.
  • You can find more information about Klarna from here and Klarna Terms of Service  from here.

Paytrail payment methods

Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail plc, Business ID: 2122839-7
Innova 2
Lutakon aukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com

Online payment buttons for all domestic banks:

  • Nordea
  • Cooperative Bank
  • Danske Bank
  • Savings bank
  • My Savings Bank
  • POP bank
  • Aktia
  • Handelsbanken
  • The Bank of Åland
  • S Bank

Card payment: 

  • Visa
  • Visa Electron
  • MasterCard
  • American Express

Mobile payments:

  • MobilePay

Flexibility Invoice / Installment

Flexible Invoice and Installment is a domestic service that allows you to make your purchases quickly and safely. Flexibility is for individuals who have managed their finances properly.

With flexibility, you get a 30-day interest-free payment period. An invoice surcharge of € 2,90 will be added to the purchase. Once you receive the invoice, you can decide whether to pay it in full or in installments. With an installment payment, you can pay for your purchase in up to 36 installments, starting at € 9,90 / month. The cost of the flexible installment is € 3,90 / month and a credit rate of 19,90%. You can pay 30 to 3000 euros for purchases with Flexible.

Shopping with flexibility is safe. With your first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself with a one-time code sent to your phone. With every purchase, we make a real-time and automated credit decision. The payment transaction and data transmission always takes place in a secure connection. The invoice will be sent by e-mail. Aurajoki Nordic Oy acts as the lender.

Read more about Flexibility at www.jousto.com.

Collector Invoice / Installment

Flexibility and freedom of choice - pay in one go or in installments at the pace you choose

An invoice and account credit will give you more time to pay for your ecommerce purchases. Using them, you can wait for your order to arrive in peace before paying it. You can make a payment either with a single invoice or, in smaller installments, with an overdraft, allowing you to make the amount that works best for you each month and spread the payment over a maximum of 36 months.

Free payment on invoice - safe and easy to use

With the invoice, you always get 45 days interest-free payment period for your e-commerce purchases. The long payment period allows you time to review your purchase and, if necessary, return it before the invoice is due.

To take advantage of the payment period, you need a positive credit decision, which is easy to apply for at the time of purchase. You can apply for it if you are at least 18 years old and have a Finnish personal identity number and a permanent, official home address in Finland. Your credit information is also checked from Bisnode Finland Oy's register.

The payment method can be used for purchases up to € 5.

The Standard European Consumer Credit Information: https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_EN.pdf

The creditor is Collector Bank AB.

When you have a valid credit agreement, you will only have to pay the minimum amount indicated on the invoice you received by the due date, but you can also pay a higher amount if you wish. You will then be sent a monthly email invoice until your credit is fully paid. If you wish, you can also reduce your credit in installments greater than the minimum amount stated on your invoice.

Credit costs and credit example: Purchases made from the pandoras.fi online store are subject to campaign conditions, according to which the interest rate on the overdraft is 19,2% expressed as a nominal annual interest rate and the monthly fee is € 2,95 per month. If the granted credit limit is € 1 and it has been used in its entirety for purchases made from the pandoras.fi online store and the credit is repaid within 000 months, the applicable campaign terms have an annual interest rate of 36%, a total credit cost of € 28,5, a total of € 402 and installments 1 pcs. Late payments will be subject to statutory reminder fees and collection costs, as well as interest for the period of delay.

credit terms

The issuer of the invoice and credit is Collector Bank AB, Lilla Bommens Torg 11, Box 11914, SE-404 39. More information at www.collector.fi

For complete terms and information on Collector Invoice and Overdraft, please visit the following links:

Detailed service description: https://www.collector.fi/henkiloasiakkaat/maksa-laskulla/ 

General invoice and account credit terms: https://www.collector.se/upload/Partners/Agreements/SVM/Credit_terms_All_FI.pdf

Standard European Consumer Credit Terms: https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_FI.pdf

    5. Order and payment confirmation

    After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering.


    6. Delivery methods and costs

    We will normally deliver the products you have ordered within 2-5 working days of your order using the delivery method of your choice. It is possible to choose Posti or Matkahuolto delivery as the delivery method.

    If necessary, the order can be divided into several shipments. We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays.

    Deviating delivery times will be announced on the e-commerce website or in the order confirmation sent by e-mail.

    All orders are shipped unobtrusively packaged in a brown or white cardboard box, and there is no mention of Pandora in the shipper information.

    We offer free shipping on all orders over € 69,00. Delivery methods and costs can be found in full from here.


    7. Return Policy

    7.1 Right of withdrawal

    All products purchased from the Pandoras online store have a 100-day right of cancellation from the date of receipt of the order. The cancellation period ends 100 days after the last batch of goods has been received or, in the case of downloadable products, from the moment of receipt of the order. Cancellation of the transaction is completely free of charge for you. Orders shipped abroad will take care of the return method and return costs the customer himself.

    In order to exercise the right of cancellation, you must notify us of your decision to cancel the agreement in an unambiguous manner, for example by stating that you wish to return the order by sending an email to customerservice@pandoras.fi.

      To comply with the cancellation deadline, it is sufficient that you submit your notice of exercise of the right of cancellation before the end of the 100-day cancellation period.

      The 100-day return policy only applies to unused and salable products in the original packaging. Restrictions on the right of return in accordance with Chapter 6, Section 16 of the Consumer Protection Act: Hygiene and intimate products have no right of return after opening the packaging or if any seal or protective plastic has been broken because the product cannot be returned for sale due to its nature.

      If the product is not intended for intimate use, you can open the product package as long as the product package and its contents are in the same condition as when you received it. Thus, for example, you can fit outfits (excluding underwear) to you, as long as the product remains in the same condition as when you received it and the product is packed in the original, undamaged product packaging. All labels and instructions that came with the product should be included. The product must not be dirty and must not show any traces of use.

      Note! If the product has been used or the original packaging has been damaged, the return will not be accepted. In such cases, we may choose to send the product (s) back to you and we will also charge you for the return shipping costs.

      If the order has exceeded the amount entitling to free delivery when ordering, delivery costs will be charged if the order does not meet this condition after return.

      Keep the receipt you received for the refund until the payment has been returned to your account or you have received a replacement product. If the returned product is lost on the way and there is no receipt, the sender is responsible. The receipt proves that the transport company has received the package for transport, in which case the responsibility passes to the transport company.

      7.2 Effects of cancellation

      If you exercise your right of cancellation, we will refund you all payments we have received from you, including delivery costs * without delay and in any case no later than 14 days after we have received the goods back. We will process the refund using the payment method you used in the original transaction.

      * Delivery costs will be refunded according to the cheapest delivery method, ie for products ordered by home delivery, we will not refund the difference between home delivery and the cheapest possible delivery method.

      You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.

      7.3 Unredeemed package

      Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will charge a shipping and handling fee of 20 euros / shipment. If you wish to return your order, you must receive your package and return it in accordance with the return terms. In this case, you will not pay anything for the return, and we will refund the purchase amount to you as soon as we have processed your return. 

      7.4 Returns of Promotional Products

      If you have subscribed to your product through a campaign such as the "Buy 3, get the cheapest half price" campaign and decide to return some of the products, the remaining products will become normal priced. For example: your order has a sex toy for € 60, a sex outfit for € 50 and a condom package for € 20. The condom package comes at half price. However, if you decide to return a sex toy, for example, the condom package will return to the normal price and you will only be refunded the difference between the full price of the sex toy and the condom package. This also applies to other package offers.

      7.5 Replacing the product

      If you want to exchange the product for another, you will need to place a new order. The product to be replaced will normally be returned according to the instructions above.


      8. Shipments broken on delivery or incorrect / defective product on delivery

      Unfortunately, despite careful packaging, the shipping company does not always manage to deliver the packages intact. For this reason, it is a good idea to check the condition of the package and any damage to the package already upon receipt of the shipment. If the package is damaged during transport, a complaint must be made to the Post Office immediately. If the shipment is damaged during transport, also notify us at customerservice@pandoras.fi, so we can agree on the delivery of a new product.

      Unfortunately, sometimes it can happen that the wrong product is left on the trip due to human error or the product is defective. In such a situation, please contact us immediately and we will agree on a return and a replacement product. You can contact us either by e-mail to customerspalvelu@pandoras.fi or by using the contact us form on the website. If possible, we will replace the defective product with a new defect-free product or, if you wish, we will refund the purchase price.


      9. Cookies

      A cookie is a small text file that an Internet browser stores on a user's device. The cookie does not harm the device in any way. Cookies are used on the website e.g. technical transmission of information and to facilitate the use of the service.

      We use cookies to store the contents of the customer's Shopping Cart and to improve the user experience of our pages, e.g. collect statistics on visitor numbers (Google Analytics). It is not possible to identify an individual user from the statistics, but the data is stored anonymously.

      The user may or may not accept the use of cookies in the settings of their Internet browser. Changing the setting depends on the Internet browser you are using. Please note that disabling cookies may cause some functionality or services on the site to stop working.

      You can read more about cookies for example From the FICORA website.


      10. Terms and conditions of the regular customer relationship

      10.1 Principles of the Loyalty Program

      For the purposes of these terms and conditions, the Loyal Customer Program means the Pandoras Reward Loyal Customer Program and the Loyal Customers mean the individuals who have joined this program. Loyal customers of Pandoras accumulate Pandoras points for their purchases from the Pandoras online store and can use the accumulated points to purchase coupons. With coupons, the loyal customer receives a discount on their future purchases or other benefits such as free products. The Pandoras loyalty program is free of charge.

      10.2 Joining a regular customer

      Anyone over the age of 18 can become a regular customer of Pandora. By joining as a regular customer, the customer declares that he or she has reached the age of 18. All loyal customers must have a valid email address. By joining as a regular customer, you agree that Pandoras may email you marketing letters, such as information about promotions and the hottest news. By joining as a regular customer, the customer agrees to the processing of his or her personal data in accordance with our privacy policy.

      10.3 Collecting Loyalty Points

      Pandoras points can be earned by purchasing from the Pandoras online store as well as other Pandoras Reward widgets, how do I earn Pandoras points? as mentioned in section. Loyalty points do not expire. A regular customer will earn two Pandoras points for every euro they spend on their purchases. The Loyal Customer must be logged in to the online store in connection with the purchase transaction in order for the points to be registered in the Loyal Customer Account and to accumulate the Customer's Pandoras Points. As a rule, Pandoras points are credited to the customer's account immediately on the day of purchase and the customer can see their point balance by logging in to the online store.

      The maximum number of Pandoras points per month for writing product reviews is 1250 Pandoras points, which means that a loyal customer receives the maximum number of points per month by writing 5 product reviews. Points are earned from approved reviews written by a loyal customer that provide useful information to other customers. Reviews that earn Pandoras points may not be copied from other sites or contain offensive language. You can read more about writing a review product evaluation rules.

      10.4 Benefits of the Loyalty Program

      Loyal customers can buy coupons at Pandora Points. The points required for coupons can be seen in the Pandoras Reward widget how do I earn Pandoras points? section. Pandoras may also organize offers and promotions for regular customers, which may be valid until further notice, one-time use or tied to a specific activity. Pandoras reserves the right to change the benefits of the loyalty program by informing customers reasonably in advance on Pandoras' website or by sending e-mails to loyal customers.

      10.5 Termination of a regular customer relationship

      A regular customer can terminate a regular customer at any time by notifying us in writing or by sending an e-mail to Pandoras customer service. Loyal customers terminate immediately after processing the notification. A loyal customer loses the benefits they earn when they terminate their loyalty.

      10.6 Changes in the loyalty program

      Pandoras may at any time change, limit or terminate the Pandoras Loyalty Program and its terms below if any of the following reasons apply:

      • Legislative change or decision of the authority
      • A force majeure that is beyond Pandoras ’reach
      • Change in services provided by third parties
      • Significant change in Pandora's business or development or renewal of pricing, system or service elements.

      10.7 Limitation of Liability

      Pandoras is not responsible for system failures or their possible consequences. Pandoras will not be liable for any loss or damage resulting from changes, interruptions or termination of the Loyalty Program.

      11. Settlement of Disputes and Jurisdiction

      We always strive to resolve disagreements for the benefit of the customer. However, if no agreement is reached, we will follow the recommendations of the Consumer Disputes Board. The consumer customer has the right to submit disputes arising from deliveries and returns to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advice of the magistrates (www.kuluttajaneuvonta.fi). The customer may bring an action against Pandoras.fi for disputes arising from the contractual relationship, either in the district court of Pandoras.fi's domicile or in the district court of the place in Finland in whose jurisdiction he or she resides. If the customer is not domiciled in Finland, disputes will be handled in the district court of Pandoras.fi's domicile. Representation fees are not reimbursed, as the Consumer Advice and the Consumer Disputes Board provide assistance in resolving disputes free of charge.

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